Experience
Akamai Technologies 10 yrs 6 mo
- Built the Scraper Score detection system for Akamai Content Protector — classifying evasive bots via request-level signals before data exfiltration, protecting clients generating billions in annual revenue.
- Architected the edge security metadata layer powering real-time bot detection across 200M+ daily requests, reducing detection-to-route latency by ~35%.
- Designed a DNS load balancer for Bot Manager's backend fleet achieving 99.99% uptime, eliminating single-point-of-failure risk for Fortune 500 fraud-prevention infrastructure.
- Drove 100% on-time migration of 21 enterprise customers to production beta with zero SLA breaches, reducing post-migration support volume by ~40%.
- Implemented Akamai-as-Code frameworks for 10+ enterprise customers, embedding CDN configuration into CI/CD pipelines and cutting deployment turnaround by ~30%.
- SME across 3 internal product-scaling initiatives, delivering structured beta feedback that shaped feature prioritisation and accelerated product readiness.
- Owned end-to-end technical integration for 20+ enterprise accounts — zero failed go-lives across all managed deployments.
- Led pre-sales architecture engagements for 15+ APAC enterprise accounts, contributing directly to regional quota attainment.
- Managed onboarding and post-go-live support for 20+ enterprise accounts, building the cross-functional delivery skills that led to the SA II promotion in 2018.
Tech Mahindra 3 yrs 9 mo
- Delivered end-to-end API gateway implementations across 3 industry verticals, owning full-cycle policy development, SSL/TLS security setup, and production support with zero post-deployment incidents.
- Designed functional and non-functional test strategies for enterprise applications; applied Agile/SCRUM across the full software delivery lifecycle.
BT (British Telecom) 4 mo
Onsite Deputation · via Tech Mahindra · Belfast, UK
- Delivered £3M in infrastructure cost savings by migrating 500+ enterprise clients from legacy Sentry API gateway to Vordel cloud platform — zero downtime in 4 months through meticulous cutover planning and continuous C-suite stakeholder engagement.